Safety
When to call 911 instead of requesting care here
Know when an emergency department or 911 is the safer choice instead of waiting for a Direct Line Medical response.
Direct Line Medical is not for emergencies. If any of the following apply, call 911 or go to the nearest emergency department now. Do not wait for a reply from this site.
- Chest pain, pressure, or tightness
- Trouble breathing or shortness of breath at rest
- Sudden weakness, numbness, drooping face, or trouble speaking
- Severe or uncontrolled bleeding
- Sudden severe headache, confusion, or fainting
- Severe abdominal pain, repeated vomiting, or signs of dehydration
- A serious injury, broken bone, or head injury
- Thoughts of harming yourself or someone else
- Pregnancy with bleeding, severe pain, or reduced fetal movement
- An infant under three months with a fever
Other help
988: Suicide & Crisis Lifeline, call or text, 24 hours a day.
Poison help: 1-800-222-1222.
For a problem that cannot wait but is not an emergency, an urgent care centre or your nearest emergency department is the right choice.
What this site is for
Direct Line Medical is for non-urgent requests from patients in Ohio. A request here is not an appointment and does not guarantee that care will be provided. Response times are estimates only, and a provider may decide that your concern needs to be seen in person.